Our current order processing time is 1-2 business days for in-stock merchandise (with the exception of the paragraph below). During this processing time, your online order is sent to our warehouse, safely packed, and processed for shipment as quickly as possible. Most orders are processed through the warehouse very quickly, and shipped on the same day, so it is unlikely that we will be able to make any changes to the order once it has been placed.
Please note that orders placed after 3:00pm Eastern Time will be processed the following business day. This excludes Saturday or Sunday and certain Holidays.
Orders with express shipping selected (2-day or Next Day) are typically processed and shipped within 1 business day. However, please be aware that “2-Day” and “Next Day indicates the estimated delivery time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.
On international shipments the billing and shipping address must be the same or Eyeglass Supply Store will not process the order.
We want to ensure that your order is shipped to you as quickly as possible. If you believe that your order has experienced a delay in shipment that exceeds the normal processing and shipment time, please let us know by using the Contact Us link or email us at firstname.lastname@example.org.
We are not able to ship to PO boxes, APOs, or FPOs, at this time. If you try to ship to this type of address, your order will not be shipped until we have contacted you to get an alternative address.
We ship all over the world.
If you are dissatisfied with your order for any reason, you can return your items within 30 days for a prompt refund or exchange (with the exception of the paragraph below). Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Prior to returning your item, please call us at the phone number listed below for a return authorization number. We cannot process your return without this number.